Legal
Privacy policy
This website holds very little about you. There are no accounts, no card details and no order records on this domain, because checkout happens on the seller’s own page. What remains is a server log, any email you send the website desk, and web fonts loaded from a third-party font service. Nothing here is sold, rented or passed to an advertising network, and there is no analytics suite and no advertising cookie on these pages.
By the Getrenew31 Editorial Desk · Last updated October 11, 2026
The short version
This website holds very little, and most of it is automatic. There are no accounts here, no checkout and no order records. What remains is a server log, any email you send, and one third-party font request.
| What | Where it sits | What it actually is |
|---|---|---|
| A server log line | With the web host | The IP address that asked, the time, the page, the referring page if one was sent, and the browser’s identification string. |
| Any email you send | The website desk mailbox | Whatever you wrote, and the address you wrote it from. Nothing else is attached to it. |
| A web font request | A third-party font service | Your browser asks that service for the typefaces. It sees the request the way any server sees any request. |
| A choice your browser remembers | Your own device | An open section or a dismissed note, held in your browser’s own storage. It never reaches this server. |
| Your name, address, card or order ID | Nowhere on this domain | There is no checkout here. The order is formed on the seller’s own page, on their system. |
The last row is the one people are usually surprised by, so it is worth stating plainly. This site publishes information about Renew31 and links to the seller’s own order page. The order is formed there, on that system, by that company. This website never sees your name, your address, your order ID or your card.
That is not a privacy feature anybody designed. It is a consequence of what this site is: a Renew31 USA retail that publishes the label, holds stock and answers the phone. There is no basket here to fill, no account to open and no order history to breach. The corollary matters when something goes wrong with a parcel. The desk that can help is the order desk, and its number is +1 (302) 200-3480.
The parties, and which one holds what
A reader can easily assume that the website they are reading is the company that made the bottle. On this product the parties are not interchangeable, and one of the addresses in the supplied material belongs to none of them.
- This website, getrenew31.com. Publishes the label, holds stock, answers the phone, and takes orders through the seller’s checkout. It has no checkout of its own.
- The seller, at renew31.com. Operates the order page where the purchase is formed, takes payment and ships the parcel, under its own terms and privacy policy.
- A third address. The material supplied with this stock carries [email protected], on a domain that is neither this retailer’s nor the sales page’s. Who reads that mailbox is not published, so this site does not send anybody to it.
Only the first of those is this website, and it is the one with the least data. The order desk on +1 (302) 200-3480 holds orders, the seller’s checkout holds payment, and nothing on this domain can retrieve either.
The server log
What a web server writes down whether anybody asks it to or not.
Every web server keeps an access log, and this one is no exception. A line is written for each file requested: the IP address that asked, the time, the page, the referring page if the browser sent one, and the browser’s own identification string. It exists so that abuse can be traced and so that traffic can be counted.
What it is not is a profile. Nothing in that log is joined to a name, because no name is collected. Nothing is sold, rented or passed to an advertising network. There is no tracking pixel on these pages and no advertising cookie.
Local storage, and what it is used for
Some pages remember a small thing you chose, an open section or a dismissed note, using your browser’s own storage. That data never leaves your device and is never sent to this server. Clear your site data and it is gone, and every page still works.
Renew31, from $49 a bottle. 30 gummies at 1 gummy a day, so a bottle is 30 days.
- 60-day money-back guarantee
- Free US shipping on 3 and 6 bottles
- 30 gummies a bottle, 1 gummy a day
Who else is involved
Three parties, and only one of them is contacted by your browser while you are here.
Where these pages are served from
A static site on a commercial host. It writes an access log, as every web server does, and rotates it on its own schedule. There is no database behind this site, no login form, no comment box and no upload field.
The only third party your browser contacts here
Typefaces are loaded from a third-party font service. That request carries your IP address to them in the ordinary way any request does. Nothing about you is sent with it and nothing comes back to this site.
Where an order is actually formed
An order link takes you to the seller’s own page at renew31.com, and everything about the purchase happens there under that company’s own terms and privacy policy. This website never sees your name, your address, your order ID or your card.
There is no analytics suite on this site, no advertising network, no social media pixel and no data broker. If that changes, this page changes with it and carries the date of the change.
One marker does travel with you. An order link identifies this site as the referrer, which is how the commission described on the disclaimer is attributed. It tells the seller which site sent you. It does not tell this site who you are, and no information comes back the other way, which is also why the website desk cannot look up an order even when it would very much like to.
What you can ask for
And which of the two desks can actually do it.
- A copy of what is held. For the website desk that means your email correspondence. Ask and it is sent.
- Deletion. Anything the website desk holds can be deleted on request. Server log lines rotate out on the host’s own schedule.
- Correction. If something on a page about you or about the product is wrong, say so and it is corrected and dated.
- Objection. There is no marketing list on this domain to leave and no profile to object to, but say so anyway and it is recorded.
- Order records. Copies, deletion and correction of an order go to the order desk, because this website cannot see one.
This website is not directed at children and nothing on it is intended for anyone under 18. Everything this site publishes about the product itself comes off the label and the sources it cites, and the cautions page carries the published cautions in full, including the one group NCCIH names directly for a live-microbial product.
Keeping it, and protecting it
How long anything lasts, and what protects it while it is here.
Retention. Server log lines rotate out on the host’s own schedule and are not archived by this desk. Email sent to the website address is kept while the matter is open, and afterwards while any correction it prompted still stands on a page, so that the reason for a change can be shown if it is questioned. Then it is deleted. Nothing is kept on the grounds that it might be useful later.
Security. These pages are served over an encrypted connection. The site is a set of static files with no database behind it, no login form, no comment box and no upload field, which removes most of the ways a website of this kind ordinarily leaks. That is a consequence of how it is built rather than a claim about how carefully it is run, and it is stated here as the former.
Breach. If something held by the website desk were exposed, the people affected would be the people who had written in, and they would be told directly at the address they used. There is no customer list here to notify, because there is no customer list here.
Where things sit. This site is published in the United States. Its host and the font service operate internationally, so a request may be answered from a server outside your own country in the ordinary way the web works. No data is transferred anywhere for marketing, and none is sold.
Two desks, two jobs
The distinction that decides where a privacy request goes.
The website desk is [email protected], and it keeps Monday to Friday, 9:00am - 5:00pm ET. Its job is pages, typos, privacy and press. It has no order screen, no tracking view and no ability to issue a credit.
The order desk is +1 (302) 200-3480. Its job is tracking, changes and refunds on placed orders. Its opening hours are not published, so this site prints the number and leaves the hours blank rather than borrowing the other desk’s working day. It is the only one of the two that can see an order, and therefore the only one that can act on a request about one.
The office address is 580 Broadway, Suite 1101, New York, NY 10012, USA and returns go to 40 West 57th Street, Floor 20, New York, NY 10019, USA. This policy carries the date at the head of the page, currently October 11, 2026. A change applies from the day it is published rather than backwards.
Questions
Privacy policy: common questions
Do you store my card details?
No, and not as a policy choice. There is no checkout on this domain. The order is formed on the seller’s own page, so no card number, name or address ever reaches this website.
Do you use tracking or advertising cookies?
No. There is no analytics suite on this site, no advertising network, no social media pixel and no data broker. If that ever changes, this page changes with it and carries the date.
What does the server log actually hold?
One line per file requested: the IP address that asked, the time, the page, the referring page if the browser sent one, and the browser’s own identification string. It is not joined to a name, because no name is collected.
Can you cancel or delete my order?
No, because this website cannot see one. Copies, cancellation, deletion and correction of an order go to the order desk on +1 (302) 200-3480, which is the only party with an order screen.
Is anything sold or shared?
No. Nothing held here is sold, rented or passed to an advertising network. The only marker that travels with you is the referral marker on an order link, which tells the seller which site sent you and tells this site nothing about you.