Contact Getrenew31: two desks, and the hours that are not published

Exhibit 01

Which desk a question belongs to

This retailer runs two contact points, and the material supplied with this stock carries a third address that is neither of them. Sending a question to the wrong one is the most common way to lose a day.

The website desk cannot see orders. There is no order screen at that address, no tracking view and no way to issue a refund. Anything involving money, a parcel or a change to an order goes to the order desk on +1 (302) 200-3480.

The simplest rule is the one in the first column of that table. If a question involves money, a parcel or a change to an order, it goes to the order desk on +1 (302) 200-3480. If it involves a page on this site, it goes to [email protected].

Exhibit 02

The order desk, and the hours that are not published

+1 (302) 200-3480. Order support - tracking, changes and refunds. It is the only contact on this page that can see an order, change it, trace it or credit it.

The hours the order desk keeps are not published. The Monday to Friday, 9:00am - 5:00pm ET window published with this stock belongs to the website desk, which cannot see an order, so this site prints the order number and leaves its opening times blank rather than borrowing somebody else’s working day.

Four things are worth having in front of you before you call, and three of them are in the order email: full name, email address and order ID. The fourth is the question itself, and on this product one question is worth asking every time. Two conditions were supplied with the guarantee, “60-day window from purchase” and “Sales also asks for at least 30 days of use”, and neither qualifies the other, so ask which terms your order was actually placed under. The guarantee page

Exhibit 03

The website desk

[email protected] is for this site rather than for your order. Its hours are published: Monday to Friday, 9:00am - 5:00pm ET.

• A mistake in a figure, a transcription or an arithmetic step.
• A broken link, a typo or a page that will not load.
• Privacy questions, including what this site stores.
• Press and editorial enquiries.
• Anything about how a page was written. The about page is the method in full.

What it cannot do is look at an order. There is no order screen at that address, no tracking view and no way to issue a refund from it, so anything involving money or a parcel goes to the order desk on +1 (302) 200-3480 instead.

One kind of message is more useful to this desk than any other: a correction to a figure. Every number on this site was read off one photograph of one Supplement Facts panel by people, and people misread things. If a figure here disagrees with the bottle in your hand, that is the email worth sending, and the page and the line are all it needs to contain. The about page is where the method and the 4 checks behind it are set out.

Exhibit 04

The two addresses, and which one takes a parcel

Two addresses are published for this retailer and they are not interchangeable. One is an office. One takes returns.

Posting a bottle to the office is the most expensive mistake on this page, because a parcel that arrives at the wrong address inside a 60-day window may not reach the right one inside it. Call +1 (302) 200-3480 first, send what the desk asks for, and the buyer pays return shipping, and should use a tracked service.

The refund page sets the whole return sequence out, including the two-stage timing: 3 to 5 business days after they credit the return, then 5 to 10 days for the card to show it. One thing neither address settles is whether an unopened bottle has to come back at all, which is not published in everything supplied here. On the two-bottle pack the question is close to academic: 60 days of product against a 60-day window leaves 0 bottles sealed.

Exhibit 05

The third address on the supplied material

The material that came with this stock carries one more address, on a domain that is neither this retailer’s nor the sales page’s. A buyer who meets it in an inbox should be able to match it against something.

• This site: getrenew31.com. Order desk +1 (302) 200-3480, website desk [email protected].
• The sales page: renew31.com. Sets the price and takes the payment.
• The address on the supplied material: [email protected].
• Office: 580 Broadway, Suite 1101, New York, NY 10012, USA.
• Returns: 40 West 57th Street, Floor 20, New York, NY 10019, USA.

The material supplied with this stock carries a third address, [email protected], on a domain that is neither this retailer’s nor the sales page’s. The sales page is renew31.com. This site is getrenew31.com. The order desk is +1 (302) 200-3480.

No relationship between the three is published in anything supplied here. This site does not describe one, and does not describe the absence of one as evidence of anything either. What it does is print all three, because a reader who sees an unfamiliar sender is better served by a list than by a silence.

What this site will not do is present that third address as the route to a refund, which it is not. +1 (302) 200-3480 is the only contact that can see an order placed through this site, and the refund page sets out the one route a refund takes.